What is the refund policy for z-weave subscriptions?

Question

▸ Monthly Subscription

Full refund available if:
- Requested within 7 days of subscription start, and
- No login history is detected
No refunds if:
- Login activity has occurred, or
- More than 7 days have passed
  → In this case, you may continue to use the product until the end of the billing period.

※ Usage is determined based on login history.

▸ Annual Subscription

Refund amount is calculated by deducting the monthly plan price at the standard rate based on the number of months used.
Used months are rounded up to the nearest whole month
(e.g., 2 months and 10 days of use → counted as 3 months)
You may continue to use the product for the remaining days after refund is issued.

Refund amount = Annual fee – (Number of used months × Monthly rate)

Monthly usage is calculated based on a fixed 30-day month
→ (Calendar-based month lengths may vary and can cause confusion, so are not recommended.)

Refund policy is presented clearly when subscription begins
Refunds are processed either automatically via system or manually by customer support
Login activity is the standard reference to determine actual usage

Refunds may be approved in the following exceptional situations:

Duplicate payment
Verified technical issues that prevent usage (documentation required)
Installation failure due to unsupported environment or OS (must be disclosed in advance)

Submit your request through our official channel (e.g., support@z-emotion.com or Help Center form)
Required information:
- Proof of purchase (order number or license key)
- Description of issue
- Relevant screenshots (if applicable)
Requests will be processed within 5 business days

※ For Business Plan purchases made through sales, please contact the z-emotion sales team directly.