Question

How do I solve the problem when the program stops working after an update?

Answer

First, please check your system information. You can find your system specifications by following the steps below:

1. Check system specifications:

• Settings > System > About

  • Processor (CPU)

  • Installed RAM

  • Windows specifications

• Settings > System > Display > Advanced display settings

  • Display information (GPU)

Please also refer to our system requirements.

2. If the issue persists, please follow these steps:

1. Update your processor driver
   Download and install the latest driver from the following link:
   AMD Ryzen 5 5600GT Driver

2. Check with Task Manager
   Open Task Manager > Details tab, then run z-weave while recording your screen. This can help us better diagnose the issue.

3. Reinstall z-weave
   Uninstall z-weave completely:

• • Go to Settings > Apps > Installed apps

  • Find z-weave and click Uninstall

4. Request remote support
   If the problem still cannot be resolved, we can provide remote support to assist you directly.